Hi Fabrice,
Thank you for reporting the issue. Could you please get in touch with our Support Team (capto@globaldelight.com) with the following details to troubleshoot the issue:
- System info
- OS details
- Version number of Capto used
- Applicati…
Hi JoeMallik,
Thank you for providing us with the feature request for Capto.
Currently Capto does not provide such features. Consider your valuable suggestions noted.
Hi Jwpfox,
If you are a Mac App Store user, we request you to send us your iTunes purchase receipt to redeem the offer. You can send the receipt to capto@globaldelight.com.
Mac App Store does not provide straight forward mechanism of upgrading. Hen…
Hi Marchvet,
As you're trying to record a third party service, we suggest you to manually select Sound Output device as CaptoDevice under "Maschine" audio settings and check if it helps.
You can do the changes only once the recording starts. Also,…
Hi Robster,
There is no difference between Mac App Store and website version of Capto in terms of functionality.
Website version will have access to updates earlier than that Mac App Store as there is a review process by Apple.
Hi TracyFu,
If you are able
to see the file in Voila library, then you can retrieve the same.
Voila library contains all the data which you worked in Voila until
now. To view the contents, you can do a right click (Control click) on
V…
Hi Eduardo,
Could you please update your copy of Capto to the latest one or download a fresh copy of Capto via our website www.globaldelight.com/capto and replace the current one and check if it helps.
Hi Spikehed,
We have already worked on Sierra compatible version of Capto. We suggest you to send us the entire crash report to diagnose the issue closely. Also, you can take part in the beta testing.
Hi SamW,
Could you please send us your system info, OS details and version number of Capto used?
Could you please let us know what are the resolutions set?
Please make sure that you have updated your copy of Capto to the latest version.
Hi Bocaboy,
In the recent update of Capto, we have provided an option to 'Capture Floating Panels', this should help. Please refer screenshot below:
@Steven,
We are working on the documentation part and you should be seeing it soon, like in a wee…
Hi Steven,
Currently Capto does not provide such option. Only workaround is to use the headphone to control the external speakers audio during recording.
Consider your valuable suggestions noted.
Hi Terryhatmaker,
We have just released a new version of Capto v1.0.3, where we have provided a Numbering feature. You can try the same and check if it helps. Please refer screenshot below:
Hi Chima,
Regarding your query, if you require the files stored in Voila library. We suggest you to import the files into Capto under menu bar option File -> Import Voila files. You can also select the option 'Choose Voila Library' if you wish c…
Hi Panini,
We have provided an
option to uninstall VoilaDevice within the app itself via Voila
Preferences.
If you have already deleted the app. Go to the below link and download the script to uninstall the audio component:
http://www.globald…
Hi Sascha,
All the default single sign-on options will be listed under 'Share' button.
Rest of the options will be listed under Share option in the menu bar. Consider your valuable suggestions noted.
Hi Spikehed,
We have provided the option in both Voila and Capto. You will find the same under Preferences->General-> Show Capto after Capturing and Recording (uncheck this option). Hope it helps.
Hi Jlarso5,
To record system audio while recording a webinar session, we suggest you to choose the output device under Cisco's player. Once the recording starts, you can set it to CaptoDevice and check if it helps.
Hi there,
Regarding your query, if you have purchased Voila on or after the 1st
October 2015, you will get Capto completely free. Those who’ve bought
Voila on or before 30th September, 2015 can avail a cool 50% discount
from our webstore http…
Hi Furd,
We have now changed the behavior of resizing the Capto window and you will be now able to resize the same. Please update your copy of Capto to the latest version and check if it helps.
Hi Cric,
Capto does provide options to create Smart Collections and Collections. Are you looking for something more advanced? If yes, could you please provide us few examples of the same?
Hi Helios0729,
Could you please send us the entire crash report to our Support Team (capto@globaldelight.com) to diagnose the problem?
Also, please do let us know the options selected to export the file and the duration/size of the video file.
Hi Davidbjames,
Hangouts make use of default speakers for both Microphone and Speaker recording, hence it is not required to change the input/output settings. Even if you do, it should work fine, please ensure that you change the settings only once…
Hi Panini,
Are you mentioning about the Voila audio component? We have provided an option to uninstall the audio component within the app itself under Voila Preferences -> Record.
We will provide you with a direct link to download the script be…
Hi Duane,
Currently Capto does not provide such options. We do have something similar planned for the future updates. Yet, we cannot promise you anything. Thank you.
