Could you please let us know the app used to open the video? Could you please let us know whether you are trying to perform a full screen recording or selection screen recording? Also, could you please let us know the source recorded?
You can make use of the 'Shape' features under tools and check if it helps. Please refer screenshot below:
Also, you can select the 'fill style' as - No Fill. It should help.
If the above solution does not answer your question, could you…
We do not suggest to delete files via Voila library.
Please delete files within the app via Voila tray itself. Once deleted, please make sure to empty the Voila trash and check if it helps.
Voila library contains all the data which you …
Mac has integrated Vimeo sharing option. In order to make use of the same, you need to Sign-In within System Preferences -> Internet accounts and not via Configure -> Sharing, please refer screenshot below:
Could you please send us yo…
Could you please let us know the format used to export captured video? Do you get any error message when the export fails? Could you please provide us few screenshots of the same?
Also, could you please let us know whether you're…
We would like to have a closer look at the issue, can have a screen-share session via Skype? Please do let us know when and at what time you can be available for this. We operate between 9:00A.M and 6:00P.M IST from Monday to Friday. …
Could you please let us know which version of Voila are you using? Latest version of Voila does not use Soundflower to record computer audio.
To record computer audio, please make sure to check the ‘Record Computer Audio’ option from…
It looks like you have multiple copies of Voila installed in your system. If yes, could you please delete the additional copies of Voila and check if it helps. Also, could you please open your Activity Monitor and check if you see mul…
Are you recording the system screen or iOS screen? Do you use any external device to record the iSight? If yes, could you please provide us more details about the same. Also, could you please send us a short sample video of …
Could you please contact our Support Team (email@example.com) for further help?
We would like to have screen-share session via Skype. Please do let us know when and at what time you can be available for this. Please pass us your …
The alert message shown above would appear if the Voila app package contents were altered. You can reinstall a fresh copy of Voila via purchase point and check if it helps. We have released a new update for Voila few hours back, could …
You can organize all the captured images and recorded videos under smart collections (by defining rules for adding the images and videos).
You can organize the images and videos into Smart Collections based on specifi…
We are working on the same and an update will be out at the time of official release of El Capitan or before.
Until then, we suggest you to turn of 'Show flashlight while Capturing' under Voila Preferences->Capture and check if it …
If you want to record both audio inputs simultaneously, we suggest you make use of a headset to record your voice in order to avoid echoes.
You can refer the below video for more info on recording option in Voila.
How to screen-record…
Sorry to say but currently Voila is limited to image editing only. If video capture is selected then, the features like tools, text cannot be activated.
Consider your suggestions noted, we cannot promise you anything, but will surely look…
We are guessing that you're using Voila Web Screenshot for Safari. There are some technical limitations in Safari extensions. We suggest you to download Voila Web Screenshot for Chrome and check if it helps.
Please find a link below to V…
You can refer below video and check if it helps with webinar recording.
Please try selecting VoilaDevice under webex audio/video Preferences and check if it helps.
Voila records any audio that is played via your Mac. You can also rec…
So far in Voila we have not come across such issue with internet connection. But, we did notice the issue in Boom 2 update v1.2. We did fix the issue with a follow-up update in Boom 2 v1.2.1.
Do you use Boom 2? If so, could you plea…
Currently Voila cannot capture 'floating palettes'.
Voila is the top most floating layer on the window when the capture event takes place. Hence, when a floating palette is on the screen and you invoke Voila capture function, the floati…
Please refer below link on Boom 2 upgrade discount when Boom 1 bought via Mac App Store.
Yes, you can try reinstalling Voila via our website www.globaldelight.com/voila and replace the current version and check if it helps.
Before reinstalling a new copy, we suggest you to open your Activity Monitor and quit all Voila proces…
Currently Voila does not support this feature. But, we have plans to include this feature in the upcoming updates.
But for now, there is a workaround for the same. What you can do is, start a screen recording in Voila -> open V…
Could you please set the Format to 44100 Hz under Audio MIDI as shown in the screenshot sent by you instead of 96000 and check if it helps?
If you still have the issue, we suggest you to contact our Support Team (firstname.lastname@example.org) for f…