Hi All:
When we receive sync related cases, we spend a good amount of time analyzing all details such as the service used in which the delay was observed, OS X version, browser (if at all) type/version, Mac hardware and many other details. Some tim…
Dear Customers, we have been receiving Mac App Store to website upgrade requests and we are solving all such requests within 2 to 3 business days. Thank you and enjoy Boom 2.
Hi mc59232601 and hdaniels1983:
Boom 1.x works fine on OS X 10.8, 10.9 and 10.10 as well. If you have specific issues with app not working as expected, please email to boom@globaldelight.com and we can help you out. There's another update slated t…
Hi sklender
Appreciate helping us point this out. It should not have been there in the first place! But we will take necessary corrective action asap. Thanks!
@DonArrington: The Mac App Store has a review/approval process and any developer wanting to get his/her app on there, is bound to that process. We don't have any control other than submitting the app for the review. So, as and when the app completes…
Hi,
We've reached out to everyone who've sent in their receipts and are continuing to do so on a daily basis. Please check your junk/spam folders for our email.
Hi @Pzippy: Can you un-install Boom 2 and re-install again? After this step, please do ensure your date/time is set correctly to your time zone and network access.
Hello @obnoxious: Thanks for the support. Boom 2 has not yet made onto the Mac App Store. In any case, there's no migration/switching mechanism from website version to the Mac App Store version. As explained above, one needs to buy a fresh copy of B…
Hi stefanifrim
Different users use Boom differently on their Mac and/or connected devices. Some keep default Mac volume low and use Boom's boost volume feature. Some keep default volume high and use the equalizer with no volume boost. Some only use…
Hi @obnoxious: If you participated in Boom 2 Beta Program, even then you must have received an email to get a copy of Boom 2 at 50% discount. In any case, multiple discounts cannot be clubbed. Thank you.
Dear Customers
The difference between Boom 1.x and Boom 2 details are here: http://globaldelight.com/boom/for-me/
Boom 1.x link still is there on the current website and you can access the link to Boom 1.x from the bottom of the page. However, for…
@theSimonBolduc: Audio device output not switching is from the OS X side. Boom2Device will release the control and we observed this issue during our test phase.Our engineers filed a bug report to Apple Developers through the mechanism provided but i…
If you have uninstalled the application once and then trying to download again, the App Store will ask you to purchase. Once you go ahead, it will recognize the previous purchase and pops up a message saying it's already being bought previously and …
Hello @erikjonsberg: Our engineers have looked into this. Thanks for the info provided, however, can you drop in an email to boom2@globaldelight.com with this link? We can work and understand more about this issue..
@obnoxious: We have processed all the requests for switch/upgrade from Boom 1.x Mac App Store to Boom 2 website version. We were lagging a bit but now it's being cleared on a daily basis. Pls. check your email.
Hello @iBeam__: If you have purchased an app from the Mac App Store once, you can download it again for free as long as you have the required OS X version/system.
@sbxcr and @mhorton80: Thank you. Our engineers have figured the problem. It looks like this has happened to few Beta users updating the app. Could you both please write to boom2@globaldelight.com and our support will take it forward to provide a so…
Hi @uvgraph: We are extremely sorry for the inconvenience caused during checkout. There was some issue on the store and PayPal mode for couple of hours but it got fixed. You can try again.
We are aware of this Facebook connectivity issue with the l…
