Hi,
There is a test build available for users reporting about sync issues. Could you please contact our Support Team (boom2@globaldelight.com) to receive the test build.
Hi ArmandoSoto605
We have sent emails regarding upgrade discount on time. Our system automatically fires it as soon as we verify the details and add it to the list. Additionally, our support team members have sent a separate email once again today,…
Hi Mstroven,
We have received the crash logs sent by you. We will have our development team look into it and get back to you soon.
If you still prefer a refund, please contact Apple Support Team for the same.
Hi Evilblueberry,
As you have purchased Boom v1.x. Please refer below link to know how to download audio component for the same.
http://www.globaldelight.com/globaldelightforum/discussion/1590/mac-app-store-users-how-to-boost-system-volume#Item_1
Hi Designerwood,
Boom switches automatically by itself when any audio output device is connected or removed from the system. This is the behavior of Boom. Hence, it is detecting external monitor as a new active device and routing through the same. …
Hi Peter,
Boom2 provides an option to uninstall completely within the app. If you have already deleted the app, we suggest you to download the copy again and uninstall the same within the app.
Hi Evilblueberry,
Have you purchased Boom via Mac App Store?
For Mac App Store users, you need to select Volume boost option (first option) from the side panel (please refer screenshot). Here, if you click on the 'Know More' tab don't you get an op…
Hi Sorayaveli,
We have noted down the issue of balance reverting to one side, our development team will be looking into it.
Please note that in the latest version of Boom, particularly in OS Yosemite, automatic switching of output device is seen i…
Hi Jmanooch,
Could you please reboot your system and check if it helps?
We suggest you to contact our Support Team (boom2@globaldelight.com) for further help.
Hi,
Could you please check if the file server is down or if you are using a closed network?
Please try with different network (preferably open) and check if it helps.
Also, could you please check if you have firewall installed in your system? Could…
Hi Exadboy,
Boom 2 is a Utility app which resides in your menu bar. You will find a Boom 2 icon in the same.
You can refer the below link for more info on Boom 2:
http://www.globaldelight.com/boom/features
User Manual: www.globaldelight.com/boom…
Hi Filipesantosr,
As you have purchased Boom 2 via Mac App Store, you need to reinstall Boom 2 via Mac App Store itself by logging in with the account used to purchase. Mac App Store version of Boom 2 does not require any registration code.
Hi Christian,
Could you please try with another browser and check if it helps?
Also, could you please provide us with a link to a flash banner website?
Hi,
Boom 2 is a new app designed and built from the ground-up for OS X Yosemite. As you know, Mac App Store does not have an upgrade option as of now. So when it gets released, it will go as a new app. Mac App Store does offer educational discounts…
Hi Ericprieto,
Could you please let us know if you are using Apple earpods or any other external sound output devices? We did notice the issue with Apple earpods, we have notified our development team about the same. Thank you for reporting.
Hi,
It is possible that Boom is not compatible with few external sound output devices like Thunderbolt display. Thank you for reporting. We will look into it.
Hi,
Please note that in the latest version of Boom, particularly in OS Yosemite, automatic switching of output device is seen in System Sound Preferences while inserting Headphones. Hence resulting in no audio from the system.
We have noted down th…
Hi Laurentmeurisse,
It is always suggested to uninstall Boom 2 within the app itself and not via the command.
Boom works independently from the OS. It provides a driver in your System Sound Preference known as BoomDevice. Once Boom is quit or unins…
Hi Peter,
Could you please provide us with the below details?
- Activity monitor snapshot with Boom Running
- What will be memory usage on launch
- Did you use Boom 2 for file boosting ?
- Most used audio effect
- Time since last boot
Hi,
Could you please provide us with Yes/No answer with one line answer for the following sequences:
1. Does the sync issue occur after the launch of the Boom 2?
2. Or does it occur when you Pause/Play a music file or video?
3. If the sync issue o…
Hi,
We would like to inform your that in the latest OS, FaceTime forces any third party apps to lower the volume when there is FaceTime call activated. There is nothing Boom can do, yet we are looking into it.
Please quit Boom while using FaceTime.…
Hi Rjustice,
Is Boom 2 crashing? If so, please do send us the entire crash report to this address (boom2@globaldelight.com). Also, do send us your system info, OS details and version number of Boom 2.
