Boom2 Remote issues

Comments

• KarthikNayak3

  August 2015 edited August 2015

  Hey,
  
  We suggest you to try below steps and check if it helps:
  
  1. Make sure Boom Remote is ON in Mac (refer the attached screenshot)
  2. iOS device and Mac are connected to the same Wi-Fi network
  3. Turn off/on Wi-Fi on both devices and try to pair again
  4. Quit and relaunch both Mac and iOS app and check if it helps.
  5. Make sure both iOS and Mac app are up to date. The latest version available is Boom 2 Remote v1.1 and Boom 2 Mac app is v1.2.1
  
  
  
  
• [Deleted User]

  August 2015

  I performed all of the suggested methods. Boom2 Remote still does not work. These are all new products that I am using. All help is appreciated.
• KarthikNayak3

  August 2015

  Hi Brokenback,
  
  Could you please forward your Skype id to our Support Team (boom2@globaldelight.com)? We would like to have a closer look at the issue and help you in resolving it.
• karan41317

  September 2015

  @KarthikNayak3 , I can't connect, Tried as you suggested, Still no luck. Forwarding my Skype ID to your mail mentioned. Hope you guys are fast enough to fix this bug.
• KarthikNayak

  September 2015

  Hi Karan41317,
  
  We hope the issue is fixed after the Skype call and you are able to control the Boom 2 app on your Mac via Boom 2 Remote. If you need further assistance with the app get in touch with our Support Team (boom2@globaldelight.com)
• jdp1037

  September 2015

  I am also having similar issues . Followed all the above steps without success. Please help I really enjoy your product
• voidPortal

  September 2015

  Could this be because of the recent upgrades? I just upgraded to version 1.2 of the remote app, but my version of Boom 2 is 1.2.1 and not 1.3 (because I bought it on the Mac App store and the 1.3 update isn't available there yet). Now I can't connect with the remote app from any of my devices (2 iPads and an iPhone) even though they worked perfectly before the remote app was upgraded.
• voidPortal

  September 2015

  This might be a double message, because I just signed up and tried to post a comment here, but don't see it. Again:
  
  Could this be because of the recent upgrades? I just upgraded to version 1.2 of the remote app, but the version of Boom 2 I have is 1.2.1 and not 1.3 (because I bought Boom 2 on the Mac App store and the update isn't there yet). Now the remote app no longer works from any of my devices (2 iPads, 1 iPhone)
• ShowmanChris

  September 2015

  Has anyone figured this out yet? Both of my iOS devices (iPhone6 & iPad Air2) give me the message:
  No device found...Update Boom2 on your Mac
  
  I've turned WiFi on and off. Rebooted both iOS devices. Rebooted the Macbook Pro.
• asrimanaf

  September 2015

  hi there.
  
  i have the same issue here. would you please help me. it happen after i update boom remote in both my iOS devises.