GoTo Meeting audio recording not working

edited July 2013 in Suggestions
Today I recorded a GoTo Meeting presentation and it turns out that the audio does NOT get recorded. The setting on audio was for "record computer audio". I attempted again using both "computer audio" and above box but that did not work either. Do we need a special driver to be able to record GoTo Meetings? Suggestions? Is this a bug?


  • Hi Begin9now,

    Regarding your query, we have been having issues with webinar captures (GoToMeeting), we are not sure why we are unable to record their audio. We have noticed the issue and our developers have been notified about the same.
    We have come up with a work around for the same. Usually to record computer audio, you need to enable "Record Computer Audio" and uncheck the rest (refer screenshot) to capture streaming videos.
    What you can do is, select VoilaDevice under 'Audio from', and start recording. Make sure to select VoilaDevice under System Preferences -> Sound too.
    You will not hear the audio at real-time but you can while playback i.e after the recorded video is saved. Let us know if it helps.
  • Any resolution on this problem by now? It's no good for me to not being able to hear audio in real time, and without being able to record it with sound means I have spent my £20.99 for nothing!
  • Hi Yeramihi,

    We have come up with a new beta version for Voila. You can get in touch with our Support Team and check if the beta version helps.
  • Is this some kind of joke??
    The workaround that you mentioned does not work.

    I bought this software because it said record audio from computer is available. But it does not record Audio for gotomeeting. What a wastage of time, let alone money.
    I need beta version asap please
  • Hi Anil,

    The workaround seems to work fine on our end.
    We are working on a new beta version of Voila. We have added you to the beta community list, once the beta is ready, we will provide you with the same.
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