Installation Problem with Boom

edited March 2011 in Boom Discussions
I'd like loud music, especially at my Mini Mac so Boom is a great fit. However, it won't install correctly. It begins the install process, asks for admin password, chugs a couple seconds then I get a message window stating "Installation failed due to an internal error. Please click on install to retry." Then another message window stating "Incomplete Installation. Missing some parts. Bad landing. Please reinstall". Then it quits. I've tried reinstalling it several times. I've removing the daemon from the launch daemon folder, then tried letting Boom install it again. Still, same messages.

I have a Mini with 1.42 G4 Processor. Do I need an Intel to run Boom?

Please help, I need loud, clear music like breath each day.

Thanks,

Jamie

Comments

  • I am having the very same problem.
  • I also have the same problem
  • Problem solved with the help of Boom works fine now.
  • Hi all,

    There seems to be a permission issue with the latest update. If any of you receive the Error message as stated in this thread, please drop in a mail to boom@globaldelight.com or just post a comment here.
  • edited April 2011
    Hi all,

    The issue has been resolved and the new build is available here.
  • edited October 2012
    The new build has the same issue on my Macbook pro osx 10.6.8
  • edited October 2012
    The new build has the same issue on my Macbook pro osx 10.6.8

    Model Name: MacBook Pro
    Model Identifier: MacBookPro7,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.4 GHz
  • edited October 2012
    Hi Tmcdanel,

    Please make sure that you have only one copy of Boom in your system.

    As for troubleshooting, could you please uninstall Boom and reinstall a fresh copy, but first:
    1. Could you please check in your System Preference->User & Groups->Login Items and remove Boom.
    2. Open "Activity Monitor" search for Boom, quit/force quit Boom.
    3. Open Terminal (search in spotlight)
    4. Enter the command
    sudo kextunload /System/Library/Extensions/BoomDevice.kext/
    Hit enter.
    5. Enter the system password when prompted (password will not be shown) hit enter again.
    6. Ensure that BoomDevice has been removed from System Sound Preference, If not run the command again
    7. Go to application folder, delete Boom (make sure to delete all Voila application form your system).
    8. Download a fresh copy of Boom from the following link:
    www.globaldelight.com/boom

    Still if you have any issues, please contact our Support Team
  • I too can not install this on my Mac Pro Quad Core running 10.7.5 Lion. I have followed the instruction above to remove and reinstall, even followed the same instructions sent by email from your techs. Nothing. Churns for 8 minutes, gives error message. It just will NOT install. Do y'all have any different instructions or suggestions? Maybe changing permissions somewhere to install, then reset? This is very, very frustrating.
  • Hey,

    Regarding your query, could you please repair disk permission in Disk utility app and check whether you get same issue.

    If you still have any issues, then please contact our Support Team
  • I have the exact same problem (and OS X version, 10.7.5) as bobwen.
  • Hey Longbottle,

    We believe that your issues have been resolved. Our Support Team has got in touch with you via email as you have emailed us earlier.
  • edited May 2013
    ""We believe that your issues have been resolved. Our Support Team has got in touch with you via email as you have emailed us earlier.""

    If there is a solution, please let me know it. I have the same issue as Longbottle.
    I have followed all previous instructions ,including commands in terminal to erase boom device from audio options,( at this step the results are ok!) but after restarting the system, the "boom device" appears again in the "audio options"
    OSX 18.8.3 - 2.6 GHz Intel Core i7 -MacBookPro 2012.
    Thanks in advance. (pamike2006@gmail.com)
  • Hey Pamike,

    As we request our users to help us isolate the problems faced by trying out few troubleshooting steps, hence we ask them to write to our dedicated Support executives. We have notified our Support Team about this post and they will get back to you soon.
  • hi,
    I have the same problem as reported by "jlfxdwg" above after installing on Mavericks. My mac:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro10,1
    Processor Name: Intel Core i7
    please help,
    thank you ( gonpav@gmail.com)
  • Hi Gonpav,

    Our Support Team has got in touch with you.
  • Hi, my installation seems to fail, but unlike others. Boom itself is installed, but the component it tells me to install always fails rendering Boom a bit useless. Any help?
  • I can install Boom on my mid 2011 iMac, but can't launch the pkg for the audio components without getting this message:

    Process: Installer [416]
    Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
    Identifier: com.apple.installer
    Version: ???
    Build Info: Installer-721000000000000~67
    Code Type: X86-64 (Native)
    Parent Process: launchd [179]
    Responsible: Installer [416]
    User ID: 501

    Date/Time: 2013-11-13 07:17:17.197 -0500
    OS Version: Mac OS X 10.9 (13A603)
    Report Version: 11
    Anonymous UUID: D234EDCE-5B6E-4593-5E9F-8EEC2F148F2C
  • Please disregard my previous comment... reinstalled Mavericks and all is well.
  • edited November 2013
    That's great!
    Thank you for updating.
  • Just purchased boom, installed and registered worked perfectly, said I need an update, downloaded the update and now, says preparing for update, mulls around for 10 minutes then says it failed.

    details are:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro10,1
    Processor Name: Intel Core i5
    please help,

    mclluc001@myuct.co.za
  • Hi there,

    We suggest you to delete the current copies of Boom present in your system and download a fresh copy of Boom via purchase point and check if it helps.
    Note:
    If you have purchased Boom via Mac App Store, then please re-install from App Store itself. Make sure that you use the same account which was used on purchase.

    If you have purchased Boom via our website store, then please download a trial copy of Boom from our website www.globaldelight.com/boom next, register the copy with the registration code provided to you on purchase.

    Note :

    You can retrieve your product registration code by filling the "Lost License Form"

    Please click on the link below which will direct you to the product lost license form.

    http://www.globaldelight.com/contact/lostlicenses.php
  • My boom has reported the same issue as jlfxdwg after upgrading to Mavericks.

    MacBook Pro (13-inch, Mid 2010)
    2.4 GHz Intel Core 2 Duo
    8 GB 1067 MHz DDR3

    Please help!?
  • My boom is reporting an internal error during installation after running 10 minutes or so. Is Boom 1.9.4 compatible with my MacBook Pro? I followed the "Uninstall Boom" instructions the Admin posted to no avail.

    Thanks

    John


    MacBook Pro (13-inch, Late 2013)
    2.8 GHz Intel Core i7
    16 GB 1600 MHz DDR3

    Running OS X Yosemite 10.10.4
  • Hi,

    I'm trying to install Boom on my iMac (OS X 10.10.4, Late 2009). After ten minutes I get a message telling me that installation failed because of an internal error.

    Thanks for your help.
  • Hi IMPACT360,

    Could you please get in touch with our Support Team (boom@globaldelight.com) for further help? We will provide you with the necessary steps to re-install Boom.
  • Hi there...
    Having the same issue here:
    Tried installing it and just wont. Ive hit the "Install" button and would take a while to "Prepare my Mac for Boom". Later, a message would appear saying the installation failed due to an internal error and would ask me to click on Install to retry... What should I do?  :| :/
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