I purchased Boom 2 as part of “Create Your Mac Bundle” at bundlehunt.com on 17 December 2015.
As
a default, it's installed in Trial mode. I have the Registration Code
but whenever I tried to register, I got this Error message instead (see
attached image):
"Boom 2 Error
The
certificate for this server is invalid. You might be connecting to a
server that is pretending to be “www.globaldelight.net” which could put
your confidential information at risk."
I
have emailed Boom 2 Support a week ago but have not heard back from
them at all. Not even an acknowledgement that the email has been
received.
Now the trial
period is almost over and I would like to continue using the app, which I
can't because the registration keeps on failing. As you can see, there
is no option to register in other way. I could only click on “OK” which
would bring me to Trial mode again. I have checked your website for
alternative ways to register my Boom 2 app there to no avail either.
Would you please fix this so I can use the app that I have paid for. Thank you!
Comments
Could you please check if your system date and time is set to the current one? If not, you will get the same error. Please make sure that you are connected to the internet connection while registering your copy of Boom.
Also, please quit all other third party network related apps and check if it helps. We suggest you to use any other means of network and check if it helps. Also, you can try registering after 24 hour and check if it helps.
I do use Open DNS for security. If I have to disable this in order to register, does that mean your server is insecure?
Thanks!
Is it possible for Global Delight to activate my registration from their side? They do have the registration number that the BundleHunt sent them a while back.
Apologise for the delay in the response. Could you please uninstall Boom 2 within the app via Settings->Uninstall Boom 2? (Refer the screenshot) Also, delete all the files or components related to Boom 2 on your Mac. Restart your Mac.
Next, download a fresh trial copy of Boom 2 via www.globaldelight.com/boom and then register your copy of Boom 2 using the registration code provided to you and check if it helps.
Can't you activate my registration from your end?
Thanks!
Could you please mail your Skype id to our Support Team (boom2@globaldelight.com)? We would like to have a call with you and help you in resolving your query. Also, mention your convenient time.