Alert message and corrupted cature file HELP!

edited April 2013 in Voila Discussions
I am using Voila on a MacBook Pro 13" with lightning. Up until recently Voila was working fine, a few months ago I started geting an "Alert" window when I would "stop and save" a screen recording (15fsp, computer sound, JPG or H264) but the video file in the "VoilaLibrary" would be fine, but not shown in the Voila browser.

Earlier this month I did a complete reinstall of my Mac OS and installed a updated copy of Voila, I did one test recording and it worked fine. I then set another recording to test settings and i then get the "Alert" message (the message is blank other than saying "Alert") the cature file in the VoilaLibrary will not open in Voila or Quicktime. What do I do?


  • Hi there,

    Regarding your query, could you please delete Voila library and create a new one and check if it helps. If necessary, please back up the data present in Voila library.
    To check library path, go to Voila preferences (please refer screenshot).
    After launching Voila do a screen capture and a new library will be created.

    Voila library contains all the data which you worked in Voila until now. To view the contents, you can do a right click on Voila library and click on "Show Package Contents".

    If you wish to have all the previously captured Voila captures in new library then please do a right click on the old Voila library and click on Package contents>Images/Videos select all and drag and drop them into Voila tray (refer screenshot)

    Still if you have any issues, please contact our Support Team.
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