Boom 1.5.1 won't start

vodo4

I have a MacBook Pro 2.8 i7, 8 GB RAM, OS 10.7.3. I downloaded and installed Boom. When I try to start it, nothing happens. There is no icon on the toolbar. When I tried to re-install Boom, it said it was already running. However, when I went to force quit, it isn't listed. Any ideas would be appreciated. Yes, I have rebooted. Thanks!

System

Hey,

Could you please write to our Support Team, they will provide you with Uninstall script to remove Boom completely from your system. Next, you can install a fresh copy and check whether it helps.

Or you can follow the comments from Admin on the below link, and remove Boom manually.

http://globaldelight.com/globaldelightforum/discussion/comment/852#Comment_852

Note : Please make sure to have only one copy of Boom in your system, also please make sure that you install Boom app in Application folder itself and not in any sub-folders.

vodo4

Hi,
I went to support and got the uninstall script, removed everything, then re-installed. I still have the same issue. The app will not start. There was supposed to be a .kext file in the Extensions folder but it isn't there. Maybe it isn't installing properly. The only other sound related program I have is Soundflower (maybe a conflict?) I'd really like to get this working, but I'm not an IT guy.
Thanks,
Lou

System

Hi Lou,

Thank you for contacting our Support Team.
They will help you out from hereafter.

phunkychikk

Hello. I installed it, opened it, and everything was greyed out. I never received a receipt or anything for purchasing it. I then closed it and tried to reopen it and now the same thing is happening to me. I can't force quit.

Please help me. I emailed support. I was hoping to use it tonight at a party!

System

Hey there,

Our Support Team has responded to your queries via email.
Thank you.

Karlag

Hello,
I downloaded Boom from the App Store a while back and it worked perfectly but I tried to access the app today and it will not open. I updated the app and it won't open, I cleared up my menu bar and it still won't open. What can I do to get it to work?

ViAnDiep

Perhaps Apple is stepping up and decided in it's programming and updates to disallow and give no permissions to Boom app in Macs, the issue could be deeper than your logic boards people. Why would a program just stop functioning and then upon a CLEAN instal STILL NOT work?

System

Hi Viandieo,

Our Support Team has already go in touch with you.
Are you able to launch Boom? Could you please let us know whether you see Boom window or the volume slider?

BuddyOsborne

I'm having the same issue as ViAnDiep. When I try to start the app, I receive an error message stating that the file is either damaged or incomplete. I haven't removed it from my system yet because the App Store wants me to pay again. How can I complete a fresh install?

System

Hi BuddyOsborne,

Please make sure that you have only one copy of Boom in your system.

As for troubleshooting, could you please uninstall Boom and reinstall a fresh copy, but first:
1. Could you please check in your System Preference->User & Groups->Login Items and remove Boom.
2. Open "Activity Monitor" search for Boom, quit/force quit Boom.
3. Open Terminal (search in spotlight)
4. Enter the command
sudo kextunload /System/Library/Extensions/BoomDevice.kext/
Hit enter.
5. Enter the system password when prompted (password will not be shown) hit enter again.
6. Ensure that BoomDevice has been removed from System Sound Preference, If not run the command again
7. Go to application folder, delete Boom (make sure to delete all Voila application form your system).
8. Download a fresh copy of Boom from the following purchase point.

To reinstall:
Have you purchased Boom via Mac App Store? If you have purchased Boom via Mac App Store, then please re-install from App Store itself. Make sure that you use the same account which was used on purchase.

If you have purchased Boom via our website store, then please download a trial copy of Boom from our website www.globaldelight.com/boom and then register the copy with the registration code provided to you on purchase.

silvermajician

I am having the same problem. I cannot open Boom. I have tried re-downloading it 6 times, and each time the app would not open. How can I get a refund?

System

Hi Silvermajician,

Could you please contact our Support Team to troubleshoot the issue?
If you have purchased Boom via our website store then, please contact our Support Team with your purchase Order ID for the refund. If you have purchased Boom via Mac App Store, then please contact Apple Support Team for the refund.