Problem with boom device - Change automatically when I select internal speakers

scuina

Hello, I am having trouble with de Boom Device. It Changes automatically the audio settings every time I connect a new device to the computer. As an example, when my Iphone connects to my Macbook Pro via bluetooth, it change automatically to boom device. Same for other things. What can I Do? Thank you

System

Hey Scuina,

Regarding your query, ideally when Boom is active, BoomDevice would be selected. Boom switches automatically by itself when any audio output device is connected or removed from the system.
If Boom is active then the selection reverts to BoomDevice, this is normal.

You can always quit Boom within the app when not in use.
Also you can quit Boom by doing a right click on Boom icon (please refer screenshot below)

scuina

Thank you for your answer.
The problem is that as an example, boom device detects my iphone as a device, and the Macbook sends the sound to the iphone, instead of their own speakers.
And if I have two devices connected to the Macbook Pro (Iphone and Jawbone speakers), the boom device do not select Jawbone as audio device. It remains in my iPhone.

System

Hi Scuina,

Are the Jawbone speakers wireless/Bluetooth? Boom has compatibility issues with Bluetooth headsets/speakers. We have noticed the issue and our developers have been notified about the same.

rheannon

I have a similar problem. Boom is not boosting sound at all and when I tried to plug in my headphones, I can't get any sound out of the headphone jack, even when I turn Boom off. I feel this is a nonfunctional program. I paid for it--I want a refund.

amari_56

I have just paid for boom and it is not installing. I drag it to the application folder, open the app and it has that silly little window explaining what boom does, at the bottom it says click on install. I dont know where to click this is so stupid Im very frustrated and angry now

amari_56

there is nowhere to click

System

Hey Amari_56,

Regarding your query, apologies for the inconvenience caused by Boom. Recently we have noticed an issue where Boom freezes or the Boom buttons do not appear in OS 10.7.3 and 10.7.4, it seems to be the same issue occurring here.
You can resolve the issue by updating your OS to the latest one i.e OX 10.7.5. Which is a free update.

You can update your OS by clicking on 'Software Update' via Apple logo (please refer screenshot below) :

ViAnDiep

My BOOM now cuts off all volume and the internal speakers, why? When I go to sound preferences (OS X Mt.Lion), it won't let me select internal speakers, it just glitches back and forth from BOOM device to Internal Speakers? It was working fine until just now, when I have wanted to boost the volume, I just click on the boom app icon and it boosts the volume, now, it just mutes everything? Help me please

System

Hi Viandiep,

In one of the forum posts, you have mentioned that you are using Mavericks and as mentioned above you seem to be using Mountain Lion. Could you please clarify the OS X used?
When you click on Boom app via Application folder, do you see Boom icon launch in your menu bar (top right corner)? If yes, could you please uninstall Boom within the app via Settings->Preferences->Uninstall and reinstall a fresh copy via purchase point and check if it helps?
Please do not select BoomDevice manually via System Preferences.
Boom switches automatically by itself when any audio output device is connected or removed from the system.

ViAnDiep

It does not work on both Mountain Lion and Mavericks - it only works on a Lion machine OS X.

WHAT does "fresh copy via purchase point" mean? Do I have to purchase again? Can I get a refund first and then I'll purchase a new "fresh" install thanks?

System

Hi Viandiep,

Fresh copy via purchase point means, reinstall a fresh copy from the place where you have purchased Boom, it can be either Mac App Store or the website store. You will not be charged for reinstalling, if you have already purchased Boom.
For further troubleshooting, could you please contact our Support Team.

ViAnDiep

I have already contacted your Support Team a few days ago and I have no idea if they got the message or if they are on the case because I did NOT get any response back or notification that my case is being addressed. I think I purchased it through globladelight site but not sure - I have an email from you upon purchase, instructing how to download and enter my license code. I have reinstalled using that purchase link from my purchase email, but NO FIX. Can you give me a refund code for a new purchase from your site once again, or should I get a refund if this time I pay (again) and it does not work (again)?

System

Hi Viandiep,

Could you please email our Support Team with the email address used to purchase Boom.

ViAnDiep

Would you like to remote control my computer with me and see for yourself what is going on since you can't exactly send a techie out? HAH?