Boom not installing

edited September 2012 in Boom Discussions
I have registration for BOOM.
I had I believe version 1.4 and when i was updating to 1.51 it gave me the installation screen saying "Preparing your Mac" but nothing happens. Then it says installation failed.

i tried a couple of times same results. I deleted the app, downloaded the trial(to unlock it with my licenses later) . Still no use.

I am using macbook 10.7.4 2Ghz 6GB RAM. Boom used to work just fine before the update, which never got to install

Comments

  • I have the same problem and went through the same steps for my MacBook Air running Mountain Lion. I miss my Boom.
  • why is no one replying to help us on this thread?
  • Hey All,

    Please do not delete Boom copy. In order to remove Boom completely from your system and make a fresh install, please uninstall Boom within the app i.e settings->preference->uninstall.

    If you see BoomDevice in your System Sound Preference and unable to see Boom icon in menu bar, then please remove Boom manually from your system and install a fresh copy.

    To remove Boom manually:

    Could you please check for BoomDevice.kext in the following path System/Library/Extensions (refer screen shot), if present delete it and also delete Boom app, now ensure that BoomDevice has been removed from System Sound Preference (under output). Next restart the system.

    Or

    Please enter the following sudo command in Terminal.

    1. Open Terminal (search in spotlight)
    2. Enter the command
    sudo kextunload /System/Library/Extensions/BoomDevice.kext/
    Hit enter.
    3. Enter the system password when prompted (password will not be shown) hit enter again.
    4. Ensure that BoomDevice has been removed from System Sound Preference, If not run the command again
    5. Delete Boom app

    Do a spotlight/Finder search for Boom and delete all its components/files.

    Make a fresh install of Boom.

    To re-install from website version:
    www.globaldelight.com/boom

    If you have purchased from Mac App Store then please re-install from App Store itself. Make sure that you use the same account which was used on purchase.
  • Ok thanks it worked.

    maybe you should have like a count down or make the installer quicker...it took sometime I thought it didn't work again I was going to quit on it when it said that installation was complete and the app now works

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