Unable to Perform Screen Capture

CharleneSevier

I have been using Voila on the same Mac, same OS for over a year. Yesterday, it stopped working. When I do a screen capture, from the menu or hot keys, I get a pop-up box from Voila that says "Alert" and it does not capture the screen. Thank you for any help you can give me.

ShreyasKuthu

Hi CharleneSevier,

Could you please pass us your registration license of Voila? You can send the same to our Support Team (voila@globaldelight.com). We would like to run some tests.

CharleneSevier

Here is my original registration license - xxxxxxxxxx

Charlene

CharleneSevier

Any help yet? I would like to use the software. Thank you.

ShreyasKuthu

Hi CharleneSevier,

Thank you for sending us the registration code.
Could you please check if the drive in which Voila library is present has enough space?
Could you please get in touch with our Support Team (voila@globaldelight.com) for further help.