It tells me that I have no Interet access, even when I'm both hard-wired and have WiFi turned on. The only options are to try again or to quit. That's pretty useless. How can I get it to recognize the Internet access.
Could you please contact our Support Team (boom2@globaldelight.com) with your registration license for Boom 2. They will help you further by validating your license.
Could you please check if your system date and time is set to the current one? If not, you might get the same error. Please make sure that you are connected to the internet connection, as this is a validation check after the update. Could you please let us know which internet connection are you using? Please do mention if you are using VPN network. We suggest you to use any other means of network and check if it helps. Could you please check if you get any error logs in Console app while registering Boom 2 and send it to us.
Also, please quit all other third party network related apps and check if it helps.
Note:
Please disable antivirus while authenticating Boom 2, as it blocks the network to our server.
I am having the same problem. Tried it on wifi and on local area network. I can move the dialog box out of the way and the app seems to work, and I have no other 3rd party apps installed.
Could you please open your Console app and check if you get any error logs at the time of issue? If so, do send the same to our Support Team (boom2@globaldelight.com)
Comments
Could you please contact our Support Team (boom2@globaldelight.com) with your registration license for Boom 2. They will help you further by validating your license.
Could you please check if your system date and time is set to the current one? If not, you might get the same error.
Please make sure that you are connected to the internet connection, as this is a validation check after the update.
Could you please let us know which internet connection are you using? Please do mention if you are using VPN network. We suggest you to use any other means of network and check if it helps.
Could you please check if you get any error logs in Console app while registering Boom 2 and send it to us.
Also, please quit all other third party network related apps and check if it helps.
Note:
Please disable antivirus while authenticating Boom 2, as it blocks the network to our server.
Could you please open your Console app and check if you get any error logs at the time of issue? If so, do send the same to our Support Team (boom2@globaldelight.com)