Boom not working anymore

edited October 2014 in Boom Discussions
Hi. It's been a while since I've been using Boom without any problems, but suddenly it doesn't work anymore. The device appears in the devices list as usual but when I select it the speakers go silent. I hadn't used it for about a month so I cannot tell for sure which if any system changes or updates may have caused the problem.
I upgraded to Yosemite yesterday and was hoping it could help, but it didn't, so obviously it's not a Yosemite related issue.
I'm currently using version 1.8.1. I tried to install version 1.9.2 on Yosemite but it fails the installation every time without any information as to the cause of the failure.
I've completely removed and reinstalled the product a few times already but that doesn't change anything, it just won't work, no sound coming out of the speakers.
To make things even stranger, when the Boom application is running but I explicitly select the speakers or headphones instead of the Boom device the computer's volume control does not change the volume anymore. It's either Off or On. Even stranger? Just to select a device other than Boom I need to do a triple-click because anything short of a triple-click will automatically reset the device to Boom.

Just in case, the only significant new software I installed recently is Dragon Dictate 4 for Mac that comes with USB headphones.

I really hope you can make heads or tails out of all this
Gualo

Comments

  • My boom won't load and I get a message that elements are missing as soon as the computer starts. When will there be an update for Yosemite for the Mac.

    I am brought my version on the website. And I am NOT buying another version from the App store, just to get a working version. IF there is one.
  • I have upgraded to Yosemite and Boom no longer works - all I see is the boost file window. I bought Boom via the Mac Store. Any ideas what's up?
    Thanks
  • When will you be fixing these problems and issue an update for those who brought the app on apple or on the site?
  • does not work for me either same exact issue
  • Hi,

    We have released an update for website version of Boom, please update your copy of Boom to the latest version within the app itself. Also, you can download a trial copy of Boom via our website www.globaldelight.com/boom next, register the same with the registration code provided to you on purchase.

    The Mac App Store version has also been released, please open your Mac App Store and check in updates column.

    Note:

    If you still have any issues, then we suggest you to follow the below steps.
    1. Download an uninstall script to uninstall Boom audio component.
    http://www.globaldelight.com/boom/download/installers/mavericks/uninstall-boom-device.html

    2. Check your System Preferences Sound for BoomDevice. If present, restart your system and check if it helps.

    3. Next, delete Boom app in your Application folder. Delete any additional copies of Boom installed in your system.

    4.Run the Terminal command provided below, search for Terminal app via Spotlight.

    (copy paste only the below command and hit enter)

    defaults delete com.globaldelight.Boom

    (copy paste only the below command and hit enter)

    defaults delete com.globaldelight.BoomMAS

    To re-install from website version:
    www.globaldelight.com/boom

    If you have purchased from Mac App Store then please re-install from App Store itself. Make sure that you use the same account which was used on purchase.

    Please make sure to have only one copy of Boom in your system, also please make sure that you install Boom app in Application folder itself and not in any subfolders
  • I downloaded the new version and installed it. It's version 1.9.2 that now succeeds to install itself, but sadly it doesn't solve my problem, the speakers go silent as soon as I select the Boom device :-(

    Here is the Boom.log transcript copied from the console application. There is no time-stamp with the log entries but I believe it includes log lines from previous Boom operations. By the way, it's always a good idea to time-stamp log entries.

    Skipping alternate kext cleanup
    kextunload failed [1]
    kextunload failed [2]
    Remove BoomDevice Kext succeeded
    Copy BoomDevice Kext succeeded
    chown BoomDevice Kext succeeded
    chmod BoomDevice Kext succeeded
    kextload BoomDevice Kext succeeded
    Whether kext is loaded ***
    touch BoomDevice Kext succeeded
    Enable Universal access succeeded

    I'm also attaching the system.log entries related to boom hoping it will help you because I really like your program :-(
  • Having the same issue (unable to launch Boom properly - getting only file and video window). Running latest version of Boom and Yosemite 10.10. Following solution posted by admin without success.
  • I had a similar experience. I purchased and have been using Boom since 2011. When I installed Yosemite Boom quit working. I went to the Boom website and was directed to the Apple Store for download.
    After an hour of back and forth (password not recognized twice, etc.) attempting to download and install Boom, I finally deleted Boom v. 1.91 completely. Then I had to pay for a new v. 1.9.2 to get the app to download. . . Boom 1.9.2 is now working fine, but I want a refund for having to pay (twice) for this app.
  • @Ksay,

    We suggest you to get in touch with our Support Team with both the purchase receipts. They will direct you to get a refund for multiple purchases.

    @Macademicinfo,

    Have you purchased Boom via Mac App Store?
    For Mac App Store users, if you click on the 'Know More' tab don't you get an option to Download an audio component option like the one shown in this screenshot? If yes, please click on it and it will launch a web-browser with an option to download and install the audio component.

    Please install the component and you can see the EQ and volume boosting functionality.

    @Gualo,

    Please do not select BoomDevice manually via System Preferences Sound.
    Could you please open 'Audio MIDI Setup' and check volume control levels under input and output. Please make sure to uncheck Mute. Check the same under System Preferences->Sound. Please refer screenshot below:
  • So here's the deal. I purchased Boom 1 from the Mac App Store, and after a few months of using the app, it stopped working. I uninstalled Boom 1, but was unable to redownload it from the App Store; it wanted me to purchase it again. I contacted support via email, and they sent me a link for the Boom 2 beta, which I installed and used up until the Boom 2 release. At that point, Boom asked me to update to the latest version (Boom 2) and I was unaware that it would be a trial version. I am now stuck without the original version that I purchased (that I hear still works on Yosemite), or any working Boom program at all. Is there any way I could be sent a link to redownload Boom 1 since I have in fact purchased that?
  • Hello @iBeam__: If you have purchased an app from the Mac App Store once, you can download it again for free as long as you have the required OS X version/system.
  • Usually that would be the case. But it doesn't let me redownload it from the App Store, just like Ksay up there. Except I didn't go as far as purchasing again. When I went to the App Store, it wanted me to buy Boom again, with no redownload option.
  • If you have uninstalled the application once and then trying to download again, the App Store will ask you to purchase. Once you go ahead, it will recognize the previous purchase and pops up a message saying it's already being bought previously and you can download for free. In any case, if you got charged, you can always request for a refund from Apple.
  • Hi, I have the same problem. Boom no longer works with Yosemite on my Macbook Pro. I have fully uninstalled it, as above, and reinstalled to no effect. I tried to upgrade to Boom2 but was unsuccessful as I do not appear to have a product code as I downloaded it via the App Store. options?
  • @mc59232601

    Boom 2 is a paid upgrade and will not work with the serial key from Boom 1.x. Please visit our site for more info.
  • edited December 2014
    so you are saying your selling a product in the app store that won't work on my system and the only way to fix the issue is to buy the new one from your website NOT from the secure app store where normal mac users get there products.... seems a bit unethical, You should at least offer a free upgrade to people that have recently purchased the product.... You do realize this is quite greedy to throw a flashy gui over the same program throw in some plugins call it a new program and screw your customers over...
  • edited December 2014
    Rumor has it someone already got aggravated with this fact and found a workaround.
  • @DonArrington: The Mac App Store has a review/approval process and any developer wanting to get his/her app on there, is bound to that process. We don't have any control other than submitting the app for the review. So, as and when the app completes this process it will be released on the Mac App Store. Please note, Boom 1.x still runs on 10.10, 10.9 and 10.8 and we plan to provide an update as well. Boom 2 and Boom 1.x are two different versions and it's not simple GUI change! As part of being Boom 1.x customer, we have provided 50% upgrade discount as well. And we have extended it to the Mac App Store customers as well. There's no straight forward mechanism on the Mac App Store to offer upgrade discount to existing customers and hence, upon request from Boom 1.x MAS customers, we have provided a switch/upgrade discount. You can read more here: http://www.globaldelight.com/globaldelightforum/discussion/comment/2069#Comment_2069

    You can learn the difference between Boom 1.x and Boom 2 here: http://globaldelight.com/boom/for-me

  • Given that Boom 1 no longer works on Yosemite and that I don't believe I should pay for an upgrade to get what I already had, how do I get a refund on a product that no longer works?
  • When it looks like fraud, smells like fraud and tastes like fraud - then its probably fraud..
  • Hi mc59232601 and hdaniels1983:

    Boom 1.x works fine on OS X 10.8, 10.9 and 10.10 as well. If you have specific issues with app not working as expected, please email to boom@globaldelight.com and we can help you out. There's another update slated to release for Boom 1.x real soon.
  • edited January 2015
    I have installed boom2 it won't install just sits and spins. I tried to email support but i have had no response yet. I did upgrade from boom 1. Please advise. Email me at dilan.smead@gmail.com
  • Hi Dilansmead,

    Our Support Team will get in touch with you soon.
This discussion has been closed.