Problem with Boom and stuttering

hairyleathercub

I'm having an issue with Boom, that only seems to happen after its in use for a while. I can listen to my audio with no issues for a minute or two, sometimes longer, then it starts stuttering. I then go into Boom, turn it off, then back on and that fixes it for a bit longer. Sometimes I can watch an entire movie or TV show, but 9/10 not so. I'm currently on Mac OS X 10.8.5 and the latest release of iTunes (although this happens in other apps, it happens in iTunes the most). Mac Book Pro 2013, i7, etc. This seemed to happen around the 10.8.5 and iTunes update, so I'm suspicious of those.

Any solution for this?

notasailorboy

this exact problem happens in Mavericks as well.

System

Hi there,

Thank you for reporting the issue with Boom.
We have noted down the issue and will notify our development team about the same.
We will look into it. Thanks.

used87

any solution to this problem yet? i love the boom app but this just started happening for me as well. quite upsetting.

System

Hey,

Could you please update your copy of Boom to the latest version i.e v1.8 and check if you still get the same issue?
Mac App store version of Boom is under review process by Apple and will be released shortly.

Larry

I have the same audio stuttering problem with Boom v1.7. I have OSX Mavericks now, but the stuttering started even before that, with OSX 10.8.5 and the previous update of iTunes. In any event, it only stutters when I have iTunes in full screen mode; more specifically, I can watch an iTunes movie just fine until I expand it to full screen, and then the audio starts stuttering wildly, to the point it is impossible to understand conversation, etc. If I turn Boom off, no more stuttering. So I accepted your suggestion to update to v1.8. Of course, since 1.8 is not available on the App Store, this meant I had delete the 1.7 that I already paid for, and download the 1.8 trial from your website, which I will have to pay again for once the trial expires.... But all to no avail. The v1.8 trial does not work any better. Strangely enough, it seemed to work fine for about 3 minutes, and then it started stuttering even worse than ever. I guess I'm just going to have to delete Boom....

System

Hi Larry,

We are working on the stuttering issue and it would be really helpful if you could contact our Support Team and provide us more about the issue.
1. Does the issue persists only in iTunes or in any other music source too?
2. Could you please provide us your system info?
3. Do you use any external speakers/Monitors? If so, please provide us info about the same.
4. Do you use any particular equalizers in Boom? Does it help if you turn Boom equalizer off?

Larry

Re your questions:
1. So far, I've only noticed this stuttering issue in iTunes; It does not occur when streaming Netflix movies; I haven't tried any other media sources yet.
2. System info: See below...
3. No external speakers or monitors: issue occurs on both internal speakers and headphones.
4. Stuttering occurs on all equalizers in Boom, and even if I turn off equalizer.

System info:
Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.00AC.B03
SMC Version (system): 1.49f2
System Version: OS X 10.9 (13A603)

Larry

BTW, I saw comments in another Boom discussion about removing the the /System/Library/Extensions/BoomDevice.kext and then reinstalling Boom. I tried this, and it seemed to help the audio stuttering problem... BUT only for a while. It took the system about 10 minutes to reinstall Boom, and I was just about to abort (thinking it was frozen) when it finished installing. After reinstallation, I watched a TV show on iTunes (in full screen mode) without the stuttering issue. But next day, I only got half through a TV show on iTunes when the stuttering started again, big time! In order to finish watching this TV show, I either have to close Boom or stay out of full screen mode.

System

Hi Larry,

Regarding stuttering issue, we checked the Apple forums and saw many similar issues reported by users who are not using Boom at all.
Could you please turn off iTunes equaliser and check if it helps. (please refer screenshot below).

Trey

Yahhooooo! I found my problem - it's NOT Mavericks - it's Boom!!! Since my mavericks upgrade, I have experienced this same audio stuttering problem in extreme measures at times. I have spent hours (PROBABLY ABOUT 6hrs now) on the phone with Apple support (sorry Apple!). Together, we thought the problem was imbedded and inherent inside of mavericks, most particularly inside of Safari. Safari streaming content seemed to be the worst culprit (never experienced any problems inside of firefox interestingly). Then I noticed the problem while playing back an MP4 format movie from my local HD. As others have noted, the problem gets worse with time/use, and becomes so extreme that understanding conversation becomes impossible. I found that a system re-boot would help temporarily. But, through use, the problem would come right back - usually within 5-10 minutes, sometimes faster. I tried the Boom suggestion above to turn off the EQ, and it didn't help at all. However, WHEN BOOM IS DISABLED OR "QUIT," THE PROBLEM INSTANTLY GOES AWAY.

I am VERY relieved that there is not a major operating system problem. However, as a early 2011 MBP user, I have come to rely on Boom for volume enhancement well beyond the system capabilities. I ask that Boom address the problem, and offer a free solution - I'd love to be reimbursed for my time trying to solve this problem, and I'm sure Apple support would as well, but I know that's not going to happen.

Boom, please respond with your plan of attack, and what the consumers may expect in terms of a timeframe and solution to correct this problem. Thank you.

Trey

I will also add that, interestingly, the problem NEVER occurred while playing iTunes music from my personal library (all of which was ripped from cd's, none of which was downloaded content from iTunes).

System

Hi Trey,

Could you please let us know from where have you purchased Boom? Is it the Mac App Store or the website store? Could you please let us know the version number of Boom used? We have already released an update for website version of Boom and Mac App Store version of Boom is under review process by Apple and will be released shortly.

Also, could you please uninstall Boom within the app and reinstall a fresh copy via purchase point and check if it helps. For Mac App Store users, we have replaced the audio component in our website for Mavericks http://www.globaldelight.com/boom/boom-audio-component.html.
For website users, we have changed the DMG file in our trial version. Hence we request you to uninstall Boom within the app via Settings->Preferences->Uninstall and reinstall a fresh copy and check if it helps.

keithhuss

I'm also experiencing the stuttering only in full screen mode on a MacBook Pro with Mavericks:
Model Identifier: MacBookPro11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 16 GB
Boot ROM Version: MBP111.0133.B00

I just tried:
"Also, could you please uninstall Boom within the app and reinstall a fresh copy via purchase point and check if it helps. For Mac App Store users, we have replaced the audio component in our website for Mavericks http://www.globaldelight.com/boom/boom-audio-component.html "
and so far seems to work fine. I'll have to watch a few movies to be sure it does not return, but for me the stuttering was immediate.
To be clear: I uninstalled from the Boom App and then reinstalled from the Mac App Store and then updated the audio component from the URL above

Trey

Thanks for your response Admin.
Your answers:
The version was the seemingly current 1.7
It was purchased through the Apple app store.
------------------------------------------------------------------------
I followed your advice (uninstall, re-install, followed the link to the driver/plug-in/patch that you provided).

After a couple of hours of use, I have not experienced the problem at all yet. (before, the problem was usually apparent within the first few minutes of use).

It appears that your script audio component is working.

I will report back if the problem arises again, however, it seems as of this time that the problem has been solved through your advised process above. Thank you.
--------------------------------------------------------------------------
For others experiencing this problem, here are the instructions I followed as provided by the Boom "Admin" that (seems to have) resolved the stuttering audio issue in OSX Mavericks:

"Also, could you please uninstall Boom within the app and reinstall a fresh copy via purchase point and check if it helps. For Mac App Store users, we have replaced the audio component in our website for Mavericks http://www.globaldelight.com/boom/boom-audio-component.html.
For website users, we have changed the DMG file in our trial version. Hence we request you to uninstall Boom within the app via Settings->Preferences->Uninstall and reinstall a fresh copy and check if it helps."

i uninstalled, re-installed from the mac app store (vs1.7) and then downloaded the patch from:
http://www.globaldelight.com/boom/boom-audio-component.htm
and installed it. So far so good.

Cheers

Larry

NEW PROBLEM: 1-second audio delay for website audio clips. The patch seems to have eliminated the Boom stuttering issue that occurred when I watched iTunes movies in full screen mode, BUT I have found a new Boom problem: If I try to play audio clips embedded in websites, the clip will play for about one second before the audio is heard; the result is the audio starts in mid-word or mid-sentence, and I have to play the clip over several times before it catches the first word clearly. When I turn off Boom, the problem disappears, and the audio clips play perfectly. A good example of this problem is found on language learning websites (like RocketLanguages) that contain audio clips of course material. It is hard to learn a language if you only hear half of the word....
System info: Macbook Pro, OSX Mavericks (rest of my detail in my earlier posting)
Browsers: latest Safari (7); latest Chrome (30.0.1599.101)--this problem occurs in both browsers.
Adobe flash player: I have installed the latest version of flash player, but that doesn't help.
Thanks,
Larry

System

Hi Larry,

You can update iTunes to the latest version and also Boom v1.8, as some problems would solve there. But, there are some issues (Boom cutting off the initial sound) that are being looked into.

ejg91681

Hi Admin,

I am also having a problem with the stuttering of boom. When I raise and lower the volume on macbook pro, the click sound is a bit out of phase. I have updated to the latest boom via the app store and it has not fixed the issue. Help please.

Eddie

GlobalDelight

Hello ejg91681: We are looking into this issue. We are hard at work on ironing out some of these bugs. If required, we will ask for more information.

ejg91681

Thank you for the response :-)

Eddie

rNYC

I have Boom 1.8 with the patch from URL above running on MacBookPro Mid 2010 running Mavericks and for the most part it runs well except every once in a while I get this short sound (something like when you're plugging in a speaker or headphones type of interference). Seems to happen more often in Movies than when listening to music.
The interference is can vary from infrequent to every couple of minutes to the point that I just shut down Boom.
I've tried just turning off the equalizer in Boom, but that didn't make much difference.
This happens whether I have VLC, Quicktime, iTunesor MPlayerX going. Seems to be across the board.
I did make sure that I have all the equalizers in whatever player I am using turned Off or Disabled so they wouldn't interfere with Boom.. no difference.

Trey

Although it seems 99% of my issues were resolved with the re-install and patch download, I second what Larry is reporting in his post dated Nov 6. I too am experiencing the "one second lag" where the first second of audio is missing. It is most noticeable for instance when my system announces the time: rather than hearing "It is 3 o'clock" in it's entirety, I hear something more like "o'clock", and need to look up at the menu bar to "see" the time, rather than "hear" the announcement.

System

@rNYC,

Could you please uninstall Boom within the app via Settings->Preferences->Uninstall and reinstall a fresh copy via purchase point and check if it helps.

@Trey,

We did notice the issue about one second lag. Our developers are working on the issue and the fixes will be incorporated in the upcoming update. Thanks for reporting.

phil4truth

Hey guys experiencing a similar issue under Mavericks and using the latest version of Boom 1.8.1. I get a single stutter or pop (hard to describe the sound) randomly whilst using Boom. It happens whether using YouTube, iTunes or whatever. Yet once Boom is disabled the distortion goes away.

It took me days trying to find out the cause of this noise as I am using external speakers and had to go through a process of elimination. But last night I nailed it; it was Boom. So I tried using Quicktime to record the noise but oddly it doesn't detect it.

I'm just glad that I'm not the only one with this issue. What is the status with this, was it addressed and does it still exist?

System

Hi Phil4truth,

Yes, the issue was addressed. Yet, few users have reported the same.
We have come with a beta version in which we have tried providing a fix for the issue.
It would be helpful if you could test the beta for us.
Could you please contact our Support Team for the same.

phil4truth

Hey admin,

Sure I can contact them. Will get on it now.