Serial Number doesn't work!

edited October 2013 in Voila Discussions

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Serial Number Not Working

Discussion Thread
Response Via Email (Jay Robinson) 10/12/2013 04:01 PM

As the publisher of Voila, we strive to provide installation and initial setup support for Voila which is developed by Global Delight. In reviewing this issue, I find it that it is outside my area of expertise, and, rather than misguide you, I'd like to refer you to the developer.

You can find them at: Global Delight

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Jay Robinson
Smith Micro Software, Inc. | Forward Thinking, Delivered Today |

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Customer By Web Form (Dan Stratton) 10/11/2013 06:16 PM
I've checked everything, caps, spaces, etc. and the serial number dosen't work.

Question Reference #131011-000141
Product Level 1: Voila
Category Level 1: Serial Numbers
Date Created: 10/11/2013 06:16 PM
Last Updated: 10/12/2013 04:01 PM
Status: Waiting
Operating System: Macintosh
Windows OS Version:
Macintosh OS Version: 10.8 (Mountain Lion)
Other OS Version:
Product Version:

Hardware Information

Order/Invoice #

Serial Number



  • Hi Dan,

    Smith Micro told us that a batch of codes underwent some technical problem with the printing of all the characters in the registration key and this is how some customers are getting into trouble. Fortunately a small number of CDs had these issues and it was quickly identified and fixed immediately. We are sorry for this inconvenience caused due to technical errors. We appreciate your co-operation and respect the extra time you had to spend on closing this matter.
    We have sent you the complete registration code via mail.
  • Im having this same issue with a CD I just received. Have the serial number but the software will not register
  • Hi Richk,

    Could you please send us a screenshot of the CD with registration code on it? Please send it to our Support Team.
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