Recently you requested assistance from Smith Micro support. This email is to inform you that your incident has been updated. Please do not reply to this email.
Below is the response to your request for Smith Micro support. You may update this incident with additional information by using the link below.
CLICK HERE TO UPDATE THIS INCIDENT
Subject
Serial Number Not Working
Discussion Thread
Response Via Email (Jay Robinson) 10/12/2013 04:01 PM
Dan,
As the publisher of Voila, we strive to provide installation and initial setup support for Voila which is developed by Global Delight. In reviewing this issue, I find it that it is outside my area of expertise, and, rather than misguide you, I'd like to refer you to the developer.
You can find them at: Global Delight
Product Site -
http://www.globaldelight.com/voila/voila_overview.htmlContact -
http://www.globaldelight.com/contactus.phpTech Support -
http://www.globaldelight.com/support.htmlRegards,
Jay Robinson
Smith Micro Software, Inc. | Forward Thinking, Delivered Today | www.smithmicro.com
This message contains information which may be confidential. Unless you are the addressee or authorized to receive for the addressee, you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received this message in error, please advise the sender by return e-mail and delete the message.
Customer By Web Form (Dan Stratton) 10/11/2013 06:16 PM
I've checked everything, caps, spaces, etc. and the serial number dosen't work.
Question Reference
#131011-000141Product Level 1: Voila
Category Level 1: Serial Numbers
Date Created: 10/11/2013 06:16 PM
Last Updated: 10/12/2013 04:01 PM
Status: Waiting
Operating System: Macintosh
Windows OS Version:
Macintosh OS Version: 10.8 (Mountain Lion)
Other OS Version:
Product Version:
Hardware Information
Order/Invoice #
Serial Number
XXXXXXXXXXXXXXXXXXXXXXXXXX
[---001:001636:30907---]
Comments
Smith Micro told us that a batch of codes underwent some technical problem with the printing of all the characters in the registration key and this is how some customers are getting into trouble. Fortunately a small number of CDs had these issues and it was quickly identified and fixed immediately. We are sorry for this inconvenience caused due to technical errors. We appreciate your co-operation and respect the extra time you had to spend on closing this matter.
We have sent you the complete registration code via mail.
Could you please send us a screenshot of the CD with registration code on it? Please send it to our Support Team.