No audio recorded from Firewire device

HappyCat Films

HI; Running the latest version, and trying to record an on-screen tutorial with real-time narration. My firewire audio input device works with the system (i.e. in System Prefs-Sound, it shows an input signal), and Voila lists the device as an audio input, but doesn't capture any sound. The small meter shown just before recording shows no signal.

Also, I don't want to record the computer audio, so I uncheck that box, but then all that's recorded is a single frame, not a video.

Any guidance is appreciated.

- Rob.

System

Hi Rob,

We shall try to re-generate this issue on our system. Could you provide us with more information regarding your system configuration? Has this problem surfaced only recently?

HappyCat Films

This is the first time I've tried to use the firewire interface to record using Voila; previously, I'd just recorded computer audio. With other apps (i.e. Audacity, Adobe Soundbooth, Soundtrack Pro) it works just fine.

Mac, OS 10.6.7. 2x3 GHz dual-core xeon. 12Gb RAM.
FW device is Phonic Helix 18.

Attached is image of Audio prefs pane showing the device.

HappyCat Films

I'm still hoping you can help resolve this issue. It still doesn't work.